HOW TO KEEP STAFF WHEN EVERYBODY IS LOSING THEM?

In an industry where staff turnover is often expected, Drizzl’d has taken a different approach. We’ve built something that doesn’t just focus on great desserts, but on creating a great place to work. At one point, our Moonee Ponds store had 100% staff retention for over 20 months. That kind of consistency is almost unheard of in hospitality, and it’s something we’re extremely proud of.

Your staff is one of your biggest asset. Treat them accordingly!

So how do you hold onto great people when others are struggling to keep their rosters full?

It starts with culture. From day one, Drizzl’d was designed to be more than just a business. We wanted it to feel like a place where people enjoyed showing up. A space where team members felt valued, respected, and listened to. That comes down to leadership. We don’t expect staff to give their best without showing them the same effort in return. Whether it’s checking in after a tough shift, celebrating the little wins, or just creating a positive work environment, we make the effort to ensure people feel like they belong.

But culture without structure won’t hold for long. One of the biggest reasons staff leave in hospitality is a lack of clear expectations. That’s why we focus heavily on systems. Structured onboarding, consistent training, and clear communication set everyone up to succeed. At Drizzl’d, no one is left guessing. Every team member understands their role, knows how to get support, and feels confident in how to do so. Structure creates confidence, and confidence creates loyalty.

We also understand that for most people, a job is a stepping stone, not a final destination. At Drizzl’d, we give people room to grow. Whether it's training across different roles, taking on leadership opportunities, or contributing ideas that improve the business and including them in improvement exercises, we treat every staff member as someone capable of more. In return, they bring more value to the business. For franchisees, this means you’re not just hiring staff, you’ll be using our framework to enable you to build a team that sticks around and levels up with you.

And that’s the business case behind it. High turnover costs money. It slows down service, affects consistency, and drains your time. That’s why we’ve baked strong team culture, management training, and support into our franchise model even though we are still a very small business. From day one, we’ve thought big and prepared for this. As a result, you’ll have tools to help you attract, train, and retain great people.

Will it always be perfect? Of course not. Will there always be room for improvement? Most definitely. There will always be busy nights, moments of stress, and natural turnover. But when your foundations are strong, your team holds together. And even when people do move on, they do so with respect and positive experiences often referring to others or coming back later.

At Drizzl’d, we know that our people are our biggest asset. And we’ve built our franchising model around helping you keep yours. Because when your team is thriving, your business has a much better chance of doing the same.

If you’ve ever dreamt of owning a business where strong teams, proven systems, and genuine culture do the heavy lifting, this might be your moment. Drizzl’d isn’t just another dessert brand, it’s a model built to scale with support, structure, and heart. If something here has resonated, that little spark of curiosity might be worth exploring. Click the link to learn more about our franchise opportunity. 

No pressure, just possibilities. You deserve it!