TWENTY MONTHS, ZERO GOODBYES!

This is a Quiet Milestone That Means the World to Us

In the world of hospitality, high staff turnover is often seen as the cost of doing business. It's not unusual for cafés and restaurants to cycle through their entire team within a year. In fact, according to industry data, the average tenure of a hospitality worker in Australia is less than 12 months—with many businesses seeing turnover every 3 to 6 months.

We appreciate you!

That’s why reflecting on this moment means so much to us:

We went 20 months without a single team member leaving Drizzl’d!!

No goodbyes. No "I’m handing in my notice" conversations. Just consistency, trust, and loyalty.

And while it might seem like just another number, for us, it's a quiet yet powerful milestone. It tells a deeper story about what we’ve built—not just as a brand, but as a workplace and a culture.

This isn’t something we ever set out to shout about. We didn’t chase retention for bragging rights. We simply built the kind of place we’d want to work in—and hoped that others would feel the same. That 20 months of zero turnover happened at all is a testament to the people behind the counter and what we’ve worked so hard to protect.

So what made the difference?

We’re not perfect. We’ve had our challenges. We’re still learning every day. But here’s what we believe helped us get here:

1. We respect our people as people.

That means more than just fair rosters and timely pay (which should be the bare minimum). It means checking in on tough days, celebrating wins big and small, and knowing our team beyond the apron. We try to create a space where people feel seen.

2. We value consistency over chaos.

Hospitality is chaotic by nature, but the best teams thrive with structure. We’ve worked hard to offer clarity—stable rosters, defined roles, open communication—because when people know what to expect, they can do their best work.

3. We empower, not micromanage.

Many leave hospitality jobs because they feel overlooked or underappreciated. At Drizzl’d, we actively involve our team in decision-making—from menu tweaks to daily operations. That sense of ownership fosters pride, confidence, and accountability.

4. We build culture through connection.

We don't just focus on KPIs or customer flow—we focus on people. We laugh during service. We talk about what’s happening in each other’s lives. That camaraderie matters. It's what turns a job into a team—and a team into something people don’t want to walk away from.

5. We never forget that without them, there is no us.

Behind every late-night waffle, every perfectly timed drizzle, and every warm greeting is a person who showed up and gave their all. Our team isn’t just part of the business—they are the business. And we remind them of that, often.

In an industry where staff shortages are now the norm and burnout is at an all-time high, this milestone stands as quiet proof that there is another way. That it’s possible to run a hospitality venue where people want to stay—not just because of the job, but because of how they’re treated while doing it.

Yes, after those 20 months, one of our team members has since moved on to pursue a new opportunity—and we celebrated that departure with genuine pride and gratitude. Because building a business that people stay in is important. But building one they grow from is just as powerful.

To our current team—thank you for sticking by us. For showing up with heart, humour, and hustle.
To our past team — thank you for your commitment and hard work. We hope you’ve moved onto something greater!
To our community—thank you for supporting us in a way that lets us support our team.
To those wondering what makes Drizzl’d different—it’s this.

Here’s to the next 20 months, and to everything we’re building together.

‘Yeah, you deserve it’. And honestly? So do they.